Contact us

Do you have a question about our Raw Hair extensions? Our team of experts is available to advise you and assist you in your choice.

Our Contact Details

🕐 Opening Hours

  • Monday - Sunday:
    9:00 AM - 6:00 PM
  • Monday - Tuesday:
    Farm

⚡ Response within 24 hours maximum

✉️ Contact form

Fill out the form below and we will get back to you as soon as possible:

Frequently Asked Questions

Find the answers to your questions quickly

📦 Delivery and returns

What are the delivery times?
  • Metropolitan France: Open 2-4 days
  • Fast delivery in France & worldwide
  • Colissimo real-time tracking
Can I return my order?
  • Returns accepted within 14 days
  • Unopened product, original packaging
  • Full refund

Products and quality

Are your extensions really 100% Raw Hair?
Yes, all our extensions are certified 100% virgin human hair, chemically untreated. Each batch is inspected to guarantee premium quality.
How long do they last?
With proper care, our Raw Hair extensions last from 3 to 5 years, or even longer depending on the frequency of use.
Can I color them?
Yes, our 100% natural extensions can be colored or bleached by a professional, just like your own hair.

💳 Order and payment

What payment methods do you accept?
  • Bank card (Visa, Mastercard, Amex)
  • PayPal
  • Payment in 3 or 4 installments with no fees (from €100)
Is my order secure?
Yes, all transactions are secured with SSL. Your bank details are never stored.

💡 Advice & Support

How to choose the right length and color?
Our team can advise you personally. Contact us with a photo of your hair in natural light.
Do you offer an installation service?
We recommend a professional hairdresser for the installation. We can direct you to trained professionals in your area.

Need Immediate Help?

For a quick response: WhatsApp (a few minutes) • Phone (expert advice) • Email (response within 24 hours)

We are here to support you in your hair transformation!

Discover Our Raw Hair Collections