Warranty & Returns

Your satisfaction is our priority.

NAHA HAIR - Salon-de-Provence

At NAHA HAIR, we are committed to offering you the highest quality Raw Hair extensions. Your satisfaction is our top priority. Discover our guarantees and our transparent return policy.

100% Raw Virgin Hair Guarantee

We guarantee that all our extensions are made of 100% virgin human hair, never chemically treated.

Our Quality Commitment

  • • 100% certified virgin hair
  • • Cuticles intact and aligned
  • • No chemical treatment
  • • Guaranteed lifespan of 3-5 years with proper maintenance
  • • Certificate of authenticity provided with each order

Note: If you find that your extensions do not meet our Raw Hair quality standards, contact us immediately.

14-Day Return Policy

You have 14 days from the date of receipt of your order to return your extensions if you are not entirely satisfied.

Return Conditions

  • • Unopened product in its original packaging
  • • Labels and seals intact
  • • Certificate of authenticity included
  • • Return within 14 days of receipt
  • • Product in perfect condition for resale

Non-Returnable Products

For hygiene and safety reasons, we cannot accept returns in the following cases:

  • • Open or damaged packaging
  • • Extensions already installed or used
  • • Cut or altered extensions
  • • 14-day deadline exceeded

Simple Return Process

01

Contact us

Email us at naha.hairstyle@gmail.com or call us at +33 6 69 04 54 66

02

Obtain Authorization

We will provide you with a return authorization number and the return address.

03

Return the Product

Pack carefully and send with tracking (return shipping costs are your responsibility).

04

Refund

Refund within 7-10 days after receipt and verification of the product

Important: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure delivery of the package.

Our Commitment to Customer Satisfaction

Your satisfaction is our priority. If you experience any issues with your extensions, we are here to help.

• Free Advice

15 minutes of free online consultation to guide you

• Responsive Support

We will answer all your questions within 24 hours.

• Exchange Possible

Color or texture exchange under certain conditions

• Quality Guarantee

Replacement in case of manufacturing defect

Frequently Asked Questions

Can I return my extensions if I've changed my mind?
Yes, as long as the product is unopened, in its original packaging and returned within 14 days.
Who pays the return shipping costs?
Return shipping costs are the responsibility of the customer, except in the case of a manufacturing defect or an error on our part.
How long does it take to get a refund?
The refund is processed within 7-10 working days after receipt and verification of the returned product.
Can I exchange it for another color?
Yes, subject to availability and if the product is unopened. Contact us to arrange an exchange.
What should I do if my extensions are faulty?
Contact us immediately with photos. We will proceed with a replacement or a full refund, including return shipping costs.

A question about our guarantees?

Our team is available to answer all your questions.

NAHA HAIR - Salon-de-Provence

Telephone: +33 6 69 04 54 66

Email: naha.hairstyle@gmail.com

Monday to Saturday: 10am - 7pm